Contact
Tell us where the invoice stopped helping.
A useful report includes the browser, paper size, currency, approximate item count, and the step that failed—without sending a real invoice or customer data.
Email MallowDesk
gensio.support@gmail.comThis inbox is shared with Gensio. Keep “Mallow Invoice” in the subject so the report reaches the right product.
What to include
- Whether the problem happened while editing, saving, creating, checking, downloading, or sharing.
- Currency, A4 or US Letter, and approximate line item count.
- The exact error text with private names and values removed.
- Browser, device, operating system, zoom, and accessibility settings.
Do not email invoice files, customer names, addresses, tax IDs, bank details, logos, backup JSON, or confidential notes. Mallow Invoice has no account, and support will never ask for a password.